Shipping policy

Shipping Policy

Thank you for shopping with The Knotted Nellie! Please read our shipping policy carefully before placing your order.

Processing Time

Orders are typically processed within 1–3 business days of payment confirmation. Orders placed on weekends or holidays will begin processing the next business day. You will receive a confirmation email once your order has shipped.

Domestic Shipping (United States)

We currently ship within the contiguous United States. The following shipping methods are available at checkout:

  • USPS Ground Advantage – An affordable standard shipping option with estimated delivery of 2–5 business days after shipment.
  • USPS Priority Mail – Faster delivery with an estimated 1–3 business days after shipment.
  • Express Shipping – For time-sensitive orders, express delivery is available. Estimated delivery times will be shown at checkout.

Shipping rates are calculated at checkout based on the weight of your order and your delivery address.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your package directly on the USPS website at usps.com. Please allow up to 24 hours for tracking information to update after your shipment confirmation email is sent.

International Shipping

We do not currently offer international shipping. We ship to United States addresses only.

Address Changes

If you need to update your shipping address after placing an order, please contact us as soon as possible at the email below. We are unable to change the shipping address once an order has been fulfilled and shipped. The Knotted Nellie is not responsible for packages delivered to an incorrect address provided at checkout.

Undeliverable Packages

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs to resend the order. We will contact you using the email address provided at checkout.

Contact Us

If you have any questions about your shipment, please reach out to us before your order is placed or as soon as possible after. As noted in our refund policy, all sales are final — but we're happy to help resolve any shipping issues that may arise.

Please contact us at: [Your Contact Email or Contact Page Link]